Return & Refund Policy – HaniaEcom

At HaniaEcom, we want our customers to be satisfied with their purchase. If you experience any issue with your order, please review our return and refund policy below.

1. Returns

You may request a return within 3 days of receiving your order if the product meets one of the following conditions:

• The item is damaged during delivery

• You received the wrong product

• The product has a manufacturing defect

To request a return, please contact our support team with:

• Your order number

• Clear photos of the product showing the issue

2. Non-Returnable Items

We do not accept returns in the following cases:

• Change of mind after purchase

• Product damaged due to improper installation or misuse

• Return requests made after 3 days of delivery

3. Refunds

Once your return request is approved and the product is inspected, we will process your refund. Refunds may be issued through:

• Bank transfer

• Store credit

• Replacement product

Refund processing may take 3–7 business days.

4. Replacement Policy

If your product arrives damaged or defective, we will offer a free replacement after verification.

5. Shipping Costs

• If the return is due to our mistake (wrong or damaged product), we will cover the shipping cost.

• If the return is requested for other reasons, the customer may be responsible for return shipping charges.

6. Contact Us

If you need help with a return or refund request, please contact us:

Email: haniaecom247@gmail.com
Store: HaniaEcom